Terms and policies 

Article 1 – The Artworks

1.1 Artworks may only be purchased through kapnisti.com by individuals who are at least 18 years old.

1.2 The images of the Artworks displayed on the Website are provided for illustrative purposes only. Although every reasonable effort is made to present colours as accurately as possible, we cannot guarantee that the colours shown on your device will exactly match the actual colours of the Artworks. The Artwork you receive may differ slightly from the images shown online.

1.3 All Artworks presented on the Website are subject to availability. If an Artwork you have ordered is unavailable, we will notify you by email as soon as reasonably possible and your order will not be processed.

1.4 Unless otherwise stated on the relevant Artwork page, we provide a lifetime warranty confirming that the Artworks shall be free from material defects and that their colours shall remain intact. This warranty does not apply in the circumstances described in Articles 1.5 and 1.6.

1.5 The warranty in Article 1.4 shall not apply to defects caused by: a) intentional damage, improper storage, accident, negligence by you or by any third party; b) failure to use or display the Artwork in accordance with its intended purpose; c) alteration, repair, or restoration carried out by you or by any third party not authorised by us; d) cleaning the Artwork using any method other than a cool air blower or a clean, dry microfiber cloth; e) exposure of indoor Artworks to direct or indirect sunlight, including through mirrors or glass without UV protection; or f) outdoor placement of Artworks where the relevant Artwork page does not expressly state that they are suitable for outdoor display.

1.6 The warranty in Article 1.4 does not cover yellowing of varnishes used in the Artworks where this occurs due to direct or indirect exposure to sunlight, including through mirrors or glass without UV protection, when the Artwork is not intended for outdoor display.

1.7 This warranty is provided in addition to any legal rights you may have in relation to Artworks that are faulty or not as described.

Article 2 – Billing and Payments

2.1 Payment for Artworks may only be made using the payment methods displayed as available during checkout.

2.2 During payment, sensitive and private information is exchanged through an SSL-secured communication channel and is encrypted and protected by digital signatures. The Website and Services aim to comply with PCI vulnerability standards in order to provide a secure environment for Users. Malware scans may also be performed regularly for additional protection.

2.3 If we consider a purchase to be a high-risk transaction, we may ask you to provide a copy of a valid government-issued photo ID and, where necessary, a recent bank statement relating to the credit or debit card used for the purchase.

2.4 We reserve the right to modify the Artworks offered and their prices at any time. Any such changes will not affect orders that have already been confirmed.

2.5 If we are unable to supply an Artwork, for example because it is out of stock, no longer available, or incorrectly priced on the Website, we will inform you by email and will not process the order. If payment has already been made, the full amount will be refunded as soon as reasonably possible.

2.6 If we discover an error in the price of an Artwork you have ordered, we will notify you and give you the option either to proceed with the purchase at the correct price or to cancel your order. We will not process the order until we receive your instructions. If we cannot contact you using the details provided during checkout, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and could reasonably have been recognised as incorrect, we are not obliged to supply the Artwork at the incorrect price.

Article 3 – Delivery of the Artworks

3.1 Orders will be fulfilled within a reasonable time, unless an Event Outside Our Control occurs. Once the Artworks have been shipped, we will provide you with a tracking number. If delivery cannot be fulfilled due to an Event Outside Our Control, as described in Article 9.2, we will contact you.

3.2 If you order Artworks for delivery outside the European Union, your order may be subject to import duties, taxes, and customs charges when it reaches its destination. We have no control over these charges and cannot predict their amount. You are responsible for paying any such duties, taxes, or charges. Please contact your local customs office for further information before placing your order.

3.3 You are responsible for complying with all applicable laws and regulations of the country to which the Artworks are delivered. We shall not be liable if you breach any such laws.

3.4 The price of an Artwork does not include delivery charges unless expressly stated on the relevant Artwork page. Delivery charges are shown on the Website from time to time. You can review applicable delivery costs in the “Shipping” section of the relevant Artwork page or in the “Calculate Shipping” section of the cart page.

3.5 Delivery is completed when the Artworks are delivered to the address you provided.

3.6 The Artworks become your responsibility once delivery has been completed.

3.7 Ownership of the Artworks passes to you once we have received full payment, including any applicable delivery charges.

Article 4 – Returns and Refunds

4.1 You have the right to cancel your order within 14 days without providing any reason.

4.2 The cancellation period expires 14 days from the date on which you, or a third party appointed by you who is not the carrier, received the Artwork.

4.3 To exercise your right of cancellation, you must inform us of your decision through a clear written statement. You may contact us by email at m.kapnisti@gmail.com.

4.4 We will reimburse you no later than 14 days from the date on which we receive the returned Artwork. The refund will be made using the same payment method used for the original order, unless otherwise agreed, and you will not be charged any reimbursement fees.

4.5 In order for an Artwork to be eligible for return, the Artwork must: a) have been purchased within the last 14 days; b) be returned in its original packaging; c) be in the same condition as when it was delivered; and d) be returned together with its certificate of authenticity.

4.6 Commissioned, customised, or made-to-order Artworks cannot be returned, unless they are defective or damaged upon delivery.

4.7 We reserve the right to refuse any return that does not comply with the conditions set out in this Article.

4.8 Although every reasonable effort is made to package Artworks securely, if an Artwork arrives damaged, you must notify us on the same day it is delivered and provide clear photographs of the damage. You must then follow the return procedure described in this Article. Where the return is accepted due to delivery damage, we will refund the price of the Artwork and any applicable delivery charges. Any import duties, taxes, or customs charges are not refundable by us.

4.9 We strongly recommend that you inspect the Artwork carefully before signing any delivery confirmation or document provided by the shipping company.

4.10 You are responsible for the cost and risk of returning the Artwork to us, unless otherwise required by applicable law. Returned Artworks should be sent to the address we will designate to you.

4.11 We are not responsible for Artworks that are damaged or lost during return shipment. For this reason, we recommend using the same shipping method and carrier originally used for delivery, or another secure and trackable shipping service.

4.12 A refund cannot be issued unless we have actually received the returned Artwork.

4.13 Please note that you have 14 days from receipt of the Artwork to request a return, and a further 30 days to complete the return shipment.

4.14 If you have any questions about returns or refunds, you may contact us by email at m.kapnisti@gmail.com.

Article 5 – Privacy Policy

5.1 This Privacy Policy explains how personal information that you may provide through kapnisti.com (“Website”) and any related services, products, or Artworks is collected, used, stored, and protected.

5.2 This Privacy Policy forms part of the terms governing your use of the Website and Services and applies between you (“User”, “you”, or “your”) and Myrto Kapnisti (“Myrto Kapnisti”, “we”, “us”, or “our”). By using the Website and Services, you confirm that you have read and understood this Privacy Policy.

5.3 This Privacy Policy does not apply to companies, websites, services, or individuals that we do not own, control, employ, or manage.

5.4 When you visit the Website, certain technical information may be collected automatically by our servers. This may include your IP address, browser type and version, operating system, language preferences, referring pages, pages visited, time spent on the Website, search activity, access dates and times, and similar technical or usage data.

5.5 Automatically collected information is used mainly to identify possible misuse of the Website and to generate statistical information about Website traffic and usage. This information is not normally used in a way that identifies individual Users.

5.6 You may browse the Website without directly identifying yourself. However, certain features, such as placing an order, creating an account, submitting a form, or contacting us, may require you to provide personal information.

5.7 Personal information we may collect includes, where applicable: a) name, country of residence, and other personal details; b) email address, billing address, delivery address, and other contact details; c) account details such as username, user ID, or password; d) payment-related information necessary to process orders; e) location data where relevant; and f) any information or material you voluntarily submit to us, including messages, feedback, images, or other content.

5.8 Some information is collected directly from you through the Website and Services. We may also receive personal information from other lawful sources, such as public databases, social media platforms, third-party service providers, or marketing partners.

5.9 You may choose not to provide certain personal information. However, this may prevent you from using some Website features or from completing certain transactions.

5.10 We may also collect and use aggregated or statistical data. Aggregated data does not directly identify you. If aggregated data is combined with personal information in a way that can identify you, it will be treated as personal information under this Privacy Policy.

5.11 We do not intentionally collect special categories of personal data, such as information relating to race, ethnicity, religious beliefs, political opinions, health, biometric data, sexual orientation, trade union membership, or criminal convictions. If you voluntarily provide such information through the Website, it will be treated in accordance with this Privacy Policy.

5.12 We may use your personal information to: a) create and manage user accounts; b) process and fulfil orders; c) deliver Artworks, products, or services; d) process payments; e) improve the Website, Services, and user experience; f) send administrative information; g) respond to enquiries and provide support; h) request feedback; i) send marketing communications where permitted; j) display testimonials where authorised; k) protect the Website from misuse, fraud, or malicious activity; l) comply with legal obligations; and m) operate and maintain the Website and Services.

5.13 The legal basis for processing your personal information may include your consent, the performance of a contract with you, compliance with legal obligations, our legitimate interests, or any other lawful basis permitted under applicable data protection law.

5.14 If you purchase Artworks through the Website, payment information may be requested and used only for the purpose of processing the transaction.

5.15 Payment information is retained only for as long as necessary to complete the transaction, unless further retention is required by law or you have consented to secure storage for future payments.

5.16 Where payment information is stored by a payment gateway or payment processor, it is handled by that provider in accordance with its own security standards and privacy obligations.

5.17 Payment processing may be carried out through secure payment gateways that comply with applicable payment card industry standards.

5.18 Sensitive information exchanged through the Website is transmitted through secure communication channels, including SSL encryption where applicable.

5.19 We may carry out security checks, malware scans, and other protective measures to help safeguard the Website and Services.

5.20 You may request the deletion, correction, or restriction of certain personal information we hold about you, subject to applicable legal, contractual, or operational requirements.

5.21 If personal information is deleted, we may retain certain records where necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect legitimate interests.

5.22 We may share your personal information with trusted third-party service providers where necessary to operate the Website, process orders, deliver Artworks, process payments, provide support, or perform other services on our behalf.

5.23 Third-party service providers are only authorised to use your information as necessary to provide their services to us or to comply with legal obligations.

5.24 We do not authorise third-party service providers to use your personal information for their own marketing purposes unless you have given consent or such use is otherwise legally permitted.

5.25 We may disclose personal information if required or permitted by law, including in response to legal requests, court orders, government requests, fraud investigations, or where necessary to protect our rights, your safety, or the safety of others.

5.26 We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.27 Once the relevant retention period has expired, personal information will be deleted or anonymised, unless continued storage is legally justified.

5.28 Depending on your location and the services used, your personal information may be transferred to and stored in countries outside your country of residence, including outside the European Economic Area.

5.29 Where such transfers take place, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

5.30 You may have certain rights in relation to your personal information, including the right to access, correct, update, delete, restrict, object to processing, withdraw consent, or request data portability, subject to applicable law.

5.31 Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5.32 Where your personal information is processed for direct marketing purposes, you may object to such processing at any time.

5.33 If you are located in the European Economic Area, you may have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.

5.34 If you wish to exercise any of your privacy rights, you may contact us using the contact details provided on the Website. We may ask you to verify your identity before responding to your request.

5.35 We do not knowingly collect personal information from children under the age of 18. If you are under 18, you should not submit personal information through the Website.

5.36 Parents and legal guardians are encouraged to monitor their children’s internet use and to instruct them not to provide personal information online without permission.

5.37 If you believe that a child under 18 has provided personal information to us, please contact us so that appropriate steps may be taken.

5.38 The Website may use cookies and similar technologies to improve functionality, analyse usage, personalise user experience, and support marketing or advertising activities.

5.39 Cookies are small text files placed on your device by a website server. They cannot run programs or deliver viruses to your device.

5.40 You may choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Website.

5.41 The Website may use advertising or retargeting technologies to display advertisements to visitors who may be interested in our Artworks, products, or services.

5.42 Third-party advertising platforms, such as social media or search advertising providers, may use cookies, advertising IDs, or similar technologies in accordance with their own privacy policies.

5.43 We may share limited information with advertising or social media platforms where permitted by law, for example to create marketing audiences or display relevant advertisements.

5.44 Some browsers include “Do Not Track” features. The Website does not intentionally track visitors across third-party websites over time, although third-party services may collect information according to their own policies.

5.45 We may share information with affiliates or trusted partners where necessary to provide related products, services, or support, provided that such information is handled in accordance with this Privacy Policy.

5.46 You may voluntarily subscribe to newsletters or marketing communications. We will keep your email address confidential and will not disclose it except as described in this Privacy Policy or as required to send such communications through trusted service providers.

5.47 You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us. You may still receive transactional or administrative messages relating to orders or services.

5.48 The Website may contain links to third-party websites or resources. We are not responsible for the privacy practices, content, or policies of third-party websites. You should review their privacy policies before providing any personal information.

5.49 We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

5.50 If we become aware of a data breach affecting personal information, we will take reasonable steps to investigate and respond to the incident.

5.51 Where required by law, or where we believe there is a reasonable risk of harm, we may notify affected Users, relevant authorities, or law enforcement agencies.

5.52 We reserve the right to update or amend this Privacy Policy from time to time. Any updated version will be posted on the Website and will become effective upon publication, unless otherwise stated.

5.53 Where material changes are made, we may notify you by email or by another appropriate method using the contact information available to us.

5.54 Your continued use of the Website and Services after the updated Privacy Policy becomes effective will constitute acceptance of the revised terms.

Article 6 – Cookie Declaration

Article 7 – Intellectual Property Rights

7.1 “Intellectual Property Rights” means all present and future rights arising under statute, common law, or equity in relation to copyright and related rights, trademarks, designs, patents, inventions, goodwill, rights to sue for passing off, rights of use, and all other intellectual property rights, whether registered or unregistered. This includes applications for such rights, rights to apply for or obtain such rights, rights to claim priority, and any equivalent rights or protections existing anywhere in the world.

7.2 This Agreement does not transfer to you any intellectual property owned by Myrto Kapnisti or by any third party. All rights, titles, and interests in such intellectual property shall remain solely with Myrto Kapnisti or the relevant rights holder.

7.3 All trademarks, service marks, graphics, and logos used in connection with the Website and Services are trademarks or registered trademarks of Myrto Kapnisti or her licensors.

7.4 Other trademarks, service marks, graphics, and logos used in connection with the Website and Services may belong to third parties.

7.5 Your use of the Website and Services does not grant you any right or licence to reproduce, copy, exploit, or otherwise use any trademarks belonging to Myrto Kapnisti or to any third party.

7.6 Myrto Kapnisti retains the copyright in all Artworks and in all images of the Artworks displayed on the Website.

7.7 Myrto Kapnisti also retains the copyright in Artworks purchased through kapnisti.com, through any physical showroom, or through any third party selling Artworks created by Myrto Kapnisti.

Article 8 – Resale Right

8.1 Myrto Kapnisti is entitled to the resale right in accordance with Directive 2001/84/EC of the European Parliament and of the Council of 27 September 2001 concerning the resale right for the benefit of the author of an original work of art.

Article 9 – Events Outside Our Control

9.1 We shall not be liable or responsible for any failure to perform, or delay in performing, any obligations under a contract where such failure or delay is caused by an Event Outside Our Control.

9.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including but not limited to adverse weather conditions, natural disasters, fire, explosion, flood, strikes, lock-outs or other industrial action by third parties, civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war, threat or preparation for war, subsidence, epidemic, failure of public or private telecommunications networks, or impossibility of using railways, shipping, aircraft, motor transport, or other public or private means of transport.

9.3 If an Event Outside Our Control affects the performance of our obligations: a) we will contact you as soon as reasonably possible; and b) our obligations will be suspended, and the time for performance will be extended for the duration of the Event Outside Our Control. Where delivery of Artworks is affected, a new delivery date will be arranged after the Event Outside Our Control has ended.

Article 10 – Accuracy of Information

10.1 From time to time, the Website may contain typographical errors, inaccuracies, or omissions, including information relating to promotions, offers, prices, availability, or descriptions. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders where information on the Website or Services is inaccurate, including after an order has been submitted.

10.2 We are not obliged to update, amend, or clarify information on the Website, including pricing information, except where required by law. Any update or refresh date shown on the Website should not be understood as confirmation that all information on the Website or Services has been modified or updated.

Article 11 – Backups

11.1 We perform regular backups of the Website and its content and make reasonable efforts to ensure the completeness and accuracy of those backups. In the event of hardware failure or data loss, backups may be restored in order to minimise disruption and downtime.

Article 12 – Links to Other Resources

12.1 The Website and Services may contain links to third-party websites, applications, or other resources. Unless expressly stated, we do not imply any approval, association, sponsorship, endorsement, or affiliation with any linked resource.

12.2 We are not responsible or liable for the actions, products, services, or content of third parties. You should carefully review the legal terms and conditions of any external resource you access through links on the Website. Accessing third-party resources is done at your own risk.

Article 13 – Prohibited Uses

13.1 You are prohibited from using the Website, Services, or Content: a) for any unlawful purpose; b) to encourage others to participate in unlawful acts; c) to violate any applicable international, federal, national, provincial, state, or local law or regulation; d) to infringe our intellectual property rights or those of others; e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; f) to submit false or misleading information; g) to upload or transmit viruses or malicious code that may affect the operation of the Website, Services, third-party products or services, or the Internet; h) to spam, phish, pharm, pretext, spider, crawl, or scrape; i) for any obscene or immoral purpose; or j) to interfere with or bypass the security features of the Website, Services, third-party products or services, or the Internet. We reserve the right to terminate your access to the Website and Services if you violate any prohibited use.

Article 14 – Limitation of Liability

14.1 To the fullest extent permitted by applicable law, Myrto Kapnisti, her affiliates, directors, officers, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, punitive, cover, or consequential damages, including but not limited to loss of profits, revenue, sales, goodwill, content use, business interruption, anticipated savings, or business opportunity, regardless of the legal theory under which the claim arises.

14.2 To the maximum extent permitted by applicable law, the total liability of Myrto Kapnisti and her affiliates, officers, employees, agents, suppliers, and licensors relating to the Services shall be limited to the greater of one euro or the amount actually paid by you to Myrto Kapnisti during the one-month period preceding the event giving rise to the liability.

14.3 These limitations and exclusions shall apply even if the remedy does not fully compensate you for any loss or fails in its essential purpose.

Article 15 – Indemnification

15.1 You agree to indemnify and hold harmless Myrto Kapnisti and her affiliates, directors, officers, employees, agents, suppliers, and licensors from and against any liabilities, losses, damages, or costs, including reasonable legal fees, arising from any third-party allegations, claims, actions, disputes, or demands relating to your content, your use of the Website and Services, or any wilful misconduct by you.

Article 16 – Severability

16.1 All rights and restrictions contained in this Agreement shall apply only to the extent permitted by applicable law. If any provision, or part of a provision, is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable and shall continue in full force and effect.

Article 17 – Dispute Resolution

17.1 The formation, interpretation, and performance of this Agreement, and any disputes arising from it, shall be governed by the laws of Greece, without regard to conflict of law principles. The courts of Athens, Greece shall have exclusive jurisdiction over any dispute relating to this Agreement, and you submit to the personal jurisdiction of those courts.

Article 18 – Changes and Amendments

18.1 We reserve the right to amend this Agreement or any terms relating to the Website and Services at any time. Any updated version will become effective once posted on the Website. Where appropriate, we may notify you by email.

18.2 Continued use of the Website and Services after any changes have been posted shall constitute your acceptance of those changes.

Article 19 – Acceptance of These Terms

19.1 By accessing and using the Website and Services, you confirm that you have read, understood, and agreed to be bound by this Agreement. If you do not agree to these terms, you are not authorised to access or use the Website and Services.

Article 20 – Contacting Us

20.1 If you would like to contact us regarding this Agreement or any matter relating to it, you may send an email to m.kapnisti@gmail.com.

This document was last updated on May 25, 2026.